Pilar Guillén

SuccessFactors Global Delivery Centers & Service Management Director 

Telecommunication Engineer by the University of Jaén (EPS Linares), Pilar started her professional career within Alight Solutions back in 2012 as a junior consultant in a global team.

Along these years, Pilar has developed her professional career within Alight where she has evolved to a management and leadership role starting as Cluster Leader in a local team in Granada office, later as a regional manager and finally, making the leap to global director with teams distributed among Europe, Asia and America.

Currently, she is the director of cloud SuccessFactors and Service Management area, two different teams in terms of responsibilities.

Cloud SuccessFactors team leads the maintenance support for customers who have chosen, within their digital transformation journey, SuccessFactors as their HRIS, a system to manage their Human Resources.

On the other hand, Service Management team which is on top of the service we deliver to our customers ensuring that we meet all the metrics that have been signed by contract providing a service with the maximum level of quality and align with the agreed resolution times.

Pilar is also the coordinator of the relationship between Alight and the University of Granada (UGR) mainly with the Faculty of Economic and Business Sciences and the “Cátedra de Talento y Liderazgo”, as well as teacher in the Máster of Digitalization of Human Resources of the University of Granada.